Refund Policy

Refund Policy

At Nextway Enterprises, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund Policy explains the conditions under which refunds may be requested and processed.

By placing an order with Nextway Enterprises, you agree to the terms outlined below.

Quality Assurance & Satisfaction Guarantee

  • We make every effort to meet your requirements and expectations.

  • All designs are well researched, carefully crafted, and professionally executed.

  • We offer a 100% Satisfaction Guarantee through our revision policy.

  • Revisions will continue until you are satisfied, in accordance with your selected package.

How to Claim a Refund

You may request a refund by:

  • Contacting our customer support team

  • Sending us an email through our official communication channels

Once your refund request is received:

  • It will be reviewed and analyzed

  • You will be notified of the decision at the earliest possible time

Important Note

After a refund has been issued:

  • You will have no rights to use any designs or materials provided

  • All submitted work will remain the sole property of Nextway Enterprises

  • Any use of refunded designs is strictly prohibited

Refund Policy Limitations

A refund request will be void and not entertained if:

  • An All-in-One package has been selected

  • The primary design concept has been approved

  • You have requested or received revisions

  • Cancellation is due to reasons not related to Nextway Enterprises

  • There has been no communication for more than 14 days during the project

  • Company policies or terms have been violated

  • Another company or designer has been hired for the same project

  • The creative brief lacks required or essential information

  • A complete design change is requested

  • The refund request exceeds the allowed time frame

  • The business is closing, changing name, or ownership

  • Reasons such as change of mind, partner disagreement, or other non-service-related causes

  • Final files have already been delivered

  • The service or item was offered free of charge

Service-Specific Refund Conditions

  • Logo Design:
    No refund can be claimed after 30 days from the date of purchase.

  • Website Design & Development:
    No refund can be claimed after 90 days from the date of purchase.
    Refunds will not be issued once the website design is approved and sent for development.

  • Service Bundles:
    If a client purchases a bundled package and is dissatisfied with a specific service, any eligible refund will apply only to that individual service, not the entire bundle.

  • Non-Refundable Services:
    The following services are non-refundable under all circumstances:

    • Social Media Services

    • SEO

    • Domain Registration

    • Web Hosting

Refund Processing

  • Approved refunds are processed as a 100% refund

  • Refunds are issued through the original payment method

  • Processing time is up to 7 business days

Company Rights

Nextway Enterprises reserves the right to:

  • Reject any refund request if policy conditions are not met

  • Cancel or refuse any project at its discretion

  • Retain full ownership of designs after a refund

Record Maintenance

Finalized project records are maintained for up to three months after project delivery. This allows recovery of files in case of accidental loss.

Customer Support

  • Our customer support team is available 24/7

  • We are always available to address your concerns and queries

Communication Policy

  • Nextway Enterprises is only responsible for communication conducted through official email addresses, phone numbers, and domains listed on our website

  • We are not liable for damages resulting from communication via unauthorized channels

  • All information shared through official domains is fully supported and verified